(Applies to all online and in-store purchases)
Final sale items
All custom orders and special-order purchases are final. These include:
- Wedding dresses
- Quinceañera dresses
- Evening gowns (including all adult and child dresses)
- Wedding dress preservation kits
- Quinceañera / wedding albums and pillow sets
- Quinceañera dolls
- Girl’s dresses
Sizing recommendations
We are happy to help you decide which size to order. However, since we do not take your measurements, we rely on the sizes you provide. The final decision on which size to order is yours. We strongly recommend having a professional take your measurements. Elegant Emerald’s Boutique is not responsible for incorrect sizing on online orders. All dresses and formal attire are final sale.
General returns
The following items are eligible for return:
- Accessories
- Shoes
- Adult suits and tuxedos
Shipping fees are non-refundable. Additionally, a 15% restocking fee applies to qualifying returns.
A prepaid return label is provided at no charge for purchases over $50 (excluding tax and shipping) on eligible items.
Sale items are non-refundable.
Exchanges
We do not currently offer exchanges. Many of our items are made to order and we do not hold stock. If an item does not work and you need a different one, you must process a return for any unwanted items (if eligible) and place a new order. Any promotional pricing or discounts applied to the original order will not carry over to the new order.
Shipping and processing
Processing time is 5–7 business days from the date of order for the following items:
- Accessories, shoes and tuxedos
Processing time for all made-to-order items — wedding, quinceañera and evening gowns — is 12–16 weeks. Note: not all gowns take the full 12–16 weeks; some arrive sooner. Check each dress’s description for details.
Processing time is 8 weeks for all albums, quinceañera pillow sets and dolls (unless otherwise noted).
Stationery items take 3–4 weeks to process.
Once shipped, items take 5–10 business days to arrive depending on destination. A tracking number is provided once the order ships.
Once an order has shipped, we are not responsible for delays caused by the carrier.
El consentimiento explícito a esta política se registra mediante la casilla de aceptación en el proceso de pago / Explicit consent to this policy is recorded via the checkout acceptance checkbox.